Our integrated service aims to deliver value throughout our relationships.
To make that happen we work together as one integrated team, engaging early to help shape policies and ensure shared understanding. We act decisively, when and where it matters, giving local specialists authority to act in their clients’ interest. We pay out valid claims fairly and dependably, accessing formidable global resources.
As a result, our clients can feel confident, involved and protected - knowing that we are their partners, providing continuity and assurance, which helps to reduce risk in an unpredictable world.
Our principles
Working together as one team
Our teams work closely together to ensure that we provide value at all stages of the relationship
Acting decisively
Clients work with empowered local experts who have access to world-class tools and services globally
Paying valid claims fairly and dependably
As a company that does the right thing, we have a proven reputation for paying valid claims fairly and promptly
What do our team say?
I am delighted to be able to lead a global team of claims specialists who, irrespective of where our customers are located, work hard and diligently to deliver an aligned service. Being a global business in an increasingly interconnected world that has a one team ethos means we can fully support customers wherever they operate.
Mike Gillett, Chief Claims Officer, Liberty International Insurance
I’m proud to lead a group of experienced claims professionals across the LSM Asia Pacific region. Our high levels of authority and wide geographical footprint mean that we are accessible and empowered to be able to support our Insureds.
Vanessa Maher, SVP of East Region Claims, Technology & Operations
I love working for the claims team at Liberty because the focus is on getting the best result by doing the right thing. Handling a claim is keeping the promises that we make. We are all invested to help each other succeed.
Renske Franken, Head of European Claims
Thought Leadership
Useful links
Claims team
Our claims team members have high authority so they can make decisions locally in the interest of your claim.